ANGRY mum Emma Lawson has slammed ambulance chiefs after she was told it would take 40 minutes to get to her toddler who was screaming in pain with a broken leg.
The 24-year-old, of Streethouse, spoke of her “disgust” after being told of the delay when she dialled 999 for help after little Michael Ridsdale, 22 months, fell after bouncing on a bed on Tuesday May 17.
Mum-of-three Emma, of Meadway, said: “He landed on the bed, but fell awkwardly. We were really worried he’d broken his leg or hip and he was screaming in pain. It was awful.
“We dialled 999 and were told an ambulance was on its way, but after 15 minutes we received a call saying it would take another 25 minutes to get to us.
“When they said that I just couldn’t believe it. He was in agony and we just wanted to get him to hospital.
“We weren’t sure whether we should move him – we didn’t know if he’d hurt his back and we’d be making things worse, but we felt we had to. We just couldn’t wait 40 minutes.
“It’s just unacceptable. I’m absolutely disgusted.”
When Michael arrived at the accident and emergency department at Pontefract Hospital an X-ray revealed his leg was broken. He was also prescribed strong painkillers.
Emma has since submitted an official complaint to Yorkshire Ambulance Service, which has launched an investigation.
She said: “We feel like Michael has been let down. It’s just not good enough.
“We were given no explanation about why the ambulance would take so long to get to us – it’s not like we live in the middle of nowhere.
“It’s really fortunate we had access to a car, because otherwise we’d have had no other way of getting him to hospital.
“I want to know why this happened. I want answers.”
A Yorkshire Ambulance Service spokeswoman said: “We would like to offer our sincere apologies to the family for any distress caused following their 999 call to us on May 17. We have been in touch with them directly to discuss their concerns and will be looking into the matter on their behalf.
“The trust aims to provide a responsive, high-quality ambulance service to the people of Yorkshire and patient care remains our priority at all times.”