Mum’s worry over surfing party refund

Debi Myers from Knottingley pictured with her son, Tyler.'The family booked a party at Flowhouse in Xscape and were told that they had to pay up front. They later phoned Debi to let her know that they were closing down, the party was cancelled and she has failed so far in contacting them to get any of her money back.'p305a435

Debi Myers from Knottingley pictured with her son, Tyler.'The family booked a party at Flowhouse in Xscape and were told that they had to pay up front. They later phoned Debi to let her know that they were closing down, the party was cancelled and she has failed so far in contacting them to get any of her money back.'p305a435

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A mum says she has been left out of pocket following the unexpected closure of Xscape’s Flowhouse.

Debra Myers, 50, booked the indoor surfing venue last month for her son’s 11th birthday party on August 29.

She was asked to pay the full £225 cost in advance.

Mrs Myers, of Womersley Road, Knottingley,is yet to receive a refund after the company went into administration on August 21.

She said: “I received a phonecall on August 21, saying that the party had been cancelled due to Flowhouse closing.

“I went straight to Xscape to speak to someone about it but Flowhouse was already shut.

“I tried ringing Flowhouse and was told to send them an email, which I did, but just got an automated response and have heard nothing since.

“I was gutted for my son, Tyler. He was heartbroken and had been really looking forward to the party.

“I had saved up a lot of money for it and have had to dig in to the family holiday funds to pay for a new party at Xscape’s Laserquest for him.

“I’m annoyed I haven’t heard anything and worried now that I am never going to get my money back.”

Bodyflight has taken over the Bedfordshire branch of Flowhouse and is also dealing with customer issues such as refunds for Castleford’s Flowhouse.

Owner, Paul Mayer, said: “We have taken on a large volume of customer contacts and our service team are working through the emails as quickly as we are able. We have made initial contact all customers through emails and phone calls.

“It will take us at least two weeks to work through the caseload so ask for patience as additional contact only adds to this effort.

“It is our intention to ensure that no customers are left without either an alternative great experience at Bedford or have a full refund.”