Wakefield in Tier 2: NHS Test and Trace app mistakenly displaying some areas of district as wrong lockdown level

A glitch in the NHS Test and Trace app is causing it to mistakenly display the wrong alert levels in some areas of the Wakefield district.
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The app, which is in use by more than 10 million people in England and Wales, tracks users' close contact with others to assist with the Test and Trace scheme.

It also tells them which alert level they fall into, and provides a link to the relevant restrictions and guidance.

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A glitch in the NHS Test and Trace app is causing it to mistakenly display the wrong alert levels in some areas of the Wakefield district.A glitch in the NHS Test and Trace app is causing it to mistakenly display the wrong alert levels in some areas of the Wakefield district.
A glitch in the NHS Test and Trace app is causing it to mistakenly display the wrong alert levels in some areas of the Wakefield district.

Wakefield is currently in Tier 2, known as Local Covid Alert Level High, meaning residents are subjected to stricter restrictions than those in Tier 1, which is Alert Level Medium.

But the app is mistakenly displaying some areas of the district as only Medium risk.

In a tweet, Wakefield Council confirmed that NHS Test and Trace were aware of the issue and working to fix it.

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The full tweet reads: "The local covid alert level on the Test and Trace app is showing Wakefield as both 'high' and 'medium.'

"The NHS Test and Trace team is working to correct this.

"Please remember high level restrictions are in place across the Wakefield district."

Click here for more guidance on what Tier 2 restrictions mean for Wakefield.

Book a test for Covid-19

A local testing offer has opened in Wakefield, to work alongside and to enhance the national programme.

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Residents in the district who suspect they have symptoms of the virus can now access tests via a home delivery service but people are urged to try the national system first.

Those without symptoms (asymptomatic) should not be seeking a test unless they have been advised to do so by a health professional, Public Health England or the council's public health teams – it could take a test away from someone who really needs it.

The local testing service is available from Monday to Friday and bookings for appointments can be made at www.nhs.uk/ask-for-a-coronavirus-test or by calling 01924 224497. Or email the person's name and contact details to [email protected] so the booking team can get in touch.

Anyone displaying coronavirus symptoms is urged to get a test by accessing local testing or by visiting nhs.uk/coronavirus or calling 119.

A message from deputy editor Gavin Murray:

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