An intermediate care facility has been given a clean bill of health in a report published by a national healthcare regulator.
Queen Elizabeth House in Wakefield, one of Mid Yorkshire Hospitals NHS Trust’s three intermediate care facilities across the district, aims to rehabilitate people to their own homes following a stay in hospital.
An inspection by the Care Quality Commision, published last week, showed full compliance with all five of the required standards, as well as indicating high levels of patient satisfaction with care and experience, with comments such as “the staff are fabulous here, we are treated really well, nothing is too much trouble”.
As well as the on-site nursing staff, the service works with a team of occupational therapists and physiotherapist to support patients’ progression.
Stephen Eames, interim chief executive, said: “Services such as our intermediate care facilities play a crucial role in helping to make sure that patients are in hospital for as short a time as possible.
“They ensure that patients have the best possible recovery, which we know impacts on future health.
“Therefore I’m delighted that this recent report confirms that the service provided at Queen Elizabeth House is of the highest quality.
“This is testimony to the hard work and commitment of the staff who are based at Queen Elizabeth House and those who provide support to the service.
“This report is further confirmation that local people can be confident in the services provided by Mid Yorkshire, both in terms of the standards of care and treatment given, but also in other important areas such as respecting and protecting people in our care.”
The required standards the service was assessed on were: respecting and involving people who use services; protecting people from the risk of abuse; people experiencing care, treatment and support that meets their needs and protects their rights; enough qualified and experienced staff; and an effective complaints system in place.