Hospital chiefs have started to launch of a series of core values aimed at focusing how staff behave towards colleagues and patients.
Mid Yorkshire Hospitals NHS Trust is introducing four core values – caring, high standards, improving and respect – determined following consultation with patients, staff and other organisations going back to 2011.
Jules Preston, trust chairman, said: “This marks quite a steep change for the trust. The titles are self-explanatory, but the importance of these core values is that they should guide how our staff interact with each other and with our patients and their loved ones.
“They should also be what the trust stands for to local people. That is why it is really important that it is our staff, our patients and those organisations we work with that have determined what these values are.”
The first of the core values to be launched is ‘caring’, and during the coming weeks staff will be encouraged to spend time thinking what this value means to them and how they can ensure it is demonstrated in their interactions with staff, patients and visitors.
Mr Preston added: “Each of our values will mean different things to different people, which is why we will be asking staff to discuss how they can show they care.”
The values will be introduced throughout this year, and Mr Preston said he wanted them to “underpin everything we do”, from recruitment, appraisals, disciplinary and grievance procedures.
Jan Power, a member of the trust’s patient forum, said: “I think it’s important the trust has come up with these values, not only that patients and staff know, but that relatives know too. When patients come into hospital, it’s an alien environment, and what they want is to be treated in a respectful manner as an individual. if that message gets out, the other values will fall into place.
“A lot of it is common sense. It’s how you would want yourself or your relatives to be treated.”
People can e-mail email@example.com to give their response to the core values.