'There have been horror stories' - New Castleford travel agent wants to 'remove uncertainty' as people start thinking about holidays

A new online travel agent has popped up in Castleford hoping to give people enthusiasm for the future as more people think about going on holiday again.
Samantha and Stuart JackSamantha and Stuart Jack
Samantha and Stuart Jack

Travel Ingredients was started was started by couple Stuart and Samantha Jack after the former was made redundant from his management job at Argos in Whitwood.

They hope that people will feel more comfortable booking holiday packages through a traditional agent.

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He said: “There have been horror stories about people booking their flights and not being able to get their money back after a cancellation.

People seem to be coming back to an older model of booking all parts of their holiday in one place. It seems people want that piece of mind. It’s like giving the problems to someone else if it all goes wrong. We are independent and impartial and can put a holiday together with all the correct cover.

“I want to be able to remove uncertainty and give people confidence. If it goes wrong we will do that chasing to get their cash back or move their holiday to go another time.”

The couple hope their local credentials will give them an edge over high street travel agents.

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Stuart said: “I’d like to let the people of Pontefract , Castleford and the Five Towns know my wife is born and bred in Castleford and I’ve lived here almost 30 years and we are lookingb forward to working with them and giving them something new rather than high streets.

“It will be me or Samantha that picks up the phone when someone rings and I hope it will be a more personal experience.”