A South Kirkby care home failed to meet seven out of eight national standards during a recent inspection.
The Care Quality Commisssion (CQC) has issued six formal warnings to Cartref Residential Care Home owners David and Joyce Hall stating they must make immediate improvements following an unannounced visit by inspectors in May.
They found that residents were not always treated with dignity and respect and that home does not deliver safe, effective, caring or well-led treatment of its residents.
Deborah Westhead, CQC’s deputy chief inspector of adult social care in the north, said: “We have identified a number of serious failings at this service and we have told the provider very clearly that they must take immediate action to address these concerns.
“People are entitled to services which are safe, effective, caring, well led, and responsive to their needs. It is unacceptable that the provider is failing to meet the basic care needs of people living at the home.
“Since the inspection, we have been working closely with Wakefield Metropolitan District Council to ensure that people’s needs are being properly met and we continue to monitor the situation very carefully.
“We will inspect again in the near future to ensure residents are being given the service they are entitled to expect. If we find that this home is not making enough progress we will consider using our legal powers further to protect the people who live there.”
Inpsectors also found care plans were not up to date, staff were not effectively trained, bosses at the care home failed to ensure maintenance work was carried out on time.
The report, published by the inspectors, also found there were not enough staff on duty to ensure the needs of all of the residents.
Rob Hurren, Wakefield Council’s director of integrated care, said: “We can confirm that the Council is undertaking the necessary investigations into the safeguarding concerns involving this home and is doing this in partnership with the Care Quality Commission and other partner organisations.”
Bosses at the home, on Church Mount, declined to comment when contacted by the Express.