Trust to improve following survey

Pontefract General Infirmary / Pontefract Hospital
Pontefract General Infirmary / Pontefract Hospital

HEALTH bosses have pledged to make improvements after a survey of patient satisfaction at the district’s hospitals.

Patients gave Mid Yorkshire Hospitals Trust, which runs Pontefract Hospital, a score of just 2.9 out of ten when asked if they noticed any posters or leaflets explaining how they could complain about their care.

The National Inpatient Survey found that Mid Yorkshire scored worse than most health trusts for having posters advising patients to wash their hands, at 8.7 out of ten, and for giving patients written information about their medicines when they left hospital, at 6.4 out of ten.

Patients gave the trust just 2.7 out of ten for being offered a choice of dates for hospital admission, although this was about the same as the score for most health trusts in the survey.

Mid Yorkshire said the study by the Care Quality Commission showed an overall improvement on its survey results last year.

Kate Firth, assistant director of patient experience and improvement, said: “We are pleased that as a result of targeted work using the results of the 2010 survey, we have made overall improvements. We are now using the results of the latest survey to carry out focused pieces of work, involving teams from across the trust, in order to further help improve the experience of our patients.”

The survey, carried out last summer, showed Mid Yorkshire scored about the same as other trusts in 73 out of 77 questions which included A&E, waiting times, doctors, operations and procedures and discharge.

The trust scored significantly better on 22 questions compared with the previous year.

Mid Yorkshire said in addition to the annual survey, it gathered regular feedback from patients through its own surveys and questionnaires. If complaints could not be resolved, patients, relatives, carers and visitors could contact the Patient Advice and Liaison Service (PALS).

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